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The website is the property of SARL Elysun, whose headquarters is located in 171 Allée des roses 06370 Mouans Sartoux (SARL capital of 28 670 €, SIRET number 50801791000037).

these terms of sales are intended to govern the contractual relationship between SARL Elysun and the customer, the user of the website. All validated orders on our website means the approval of the system of sales and the rights and obligations.

The contract of sale of property purchased on the website consists of the general sales conditions and an order form. You must read these before checkout. Else, you acknowledge having full legal capacity to engage under these terms of sale.

Website Products

The essential characteristics of products and services offered for sale are presented on the website . the photographs, texts and data sheets ( provided by manufacturers) are property.

Period of validity of sales offers

Our product offerings and prices are offered for sale over defined time periods. For products not available in stock in our warehouses, average delivery time is shown on our product sheets, our offers are valid subject to availability from our suppliers.

When ordering an unavailable product, you will be informed by the available consultant on the website or/and via Email as soon as possible

Product pricing

The prices listed on the website are in Euros and are excluding postage. They can be changed at any time without notice. In addition to this price, you should add transportation costs based on the nature of the items ordered and the selected carrier. Shipping costs are specified at the end of the selection screen of the various products, and are summarized in the order summary that precedes the checkout.

The prices are those applied at the time of ordering at the limit of the supplies and subject to typographical error or the French VAT rate change. Any change in this rate would be reflected immediately on the sale price.

All orders includes all taxes (incl tax). Outside the European Union or in the DOM-TOM, and according to the laws in the delivery area, customs fees and duties and taxes may be claimed by them to the Customer.

Some products have "Free Delivery" offer. The port is then only available for shipment to France and via Colissimo (unless otherwise indicated on the website). If other products are shipped together, the weight of products (which have the "Free Delivery" offer) will not be considered in the calculation of shipping costs


1. Operation

To validate an order, you mustbe logged in. If you don't have an account, you can create a new account by clicking on "my account" on the top, and you click on "create an account", you will insert all the necessary information like: name, phone number, mailing address and E-mail address, billing and shipping address.

You then finally confirm your order by clicking on the "Checkout order", after that, the order will be saved and an order number is sent to you via E-mail and you will be redirected to the confirmation order screen. The data recorded by SARL Elysun constitute proof of the nature, content and date of the order.

2. Change order

To update order after the online confirmation, you must contact our customer service by mail or phone (see "contact us" tab on the buttom). No unilateral cancellation of a professional order will be accepted without the agreement of Elysun SARL. Though, if the buyer cancels the order, the cancellation will result in compensation at 10% of the incl tax of the order and acquisition of advance payments. Billing includes the retail price of each product excl tax with, if appropriate, the amount of VAT calculated on the total excl tax and included in the total incl tax.

3. Purchases as a professional

You must create a professional account by inserting your VAT number. Elysun SARL can not be held liable for any damages whatsoever (late delivery , unavailability due to a failure ...) on the company's activity

4. Transaction Security

To secure transactions on our site and to fight against fraud credit card, the information transmitted in connection with your order are automatically analyzed to determine the maximum level of reliability.

That is why we may ask you, by email, to justify your identity and your mailing address, we need these types of information to protect you from fraudulent transactions. Through these justifications, we guarantee a better security, by ensuring that you are the owner of the card used.

For orders by check or transfer, proof of address corresponding to the order and check owner can also be requested, always to ensure maximum transaction security.

Elysun (company) can request a bank check or bank transfer for the validation and processing of your order, to ensure the quality and safety of your package.

Payment method

1. Via credit card

Carte Bleue, Visa, Eurocard, Mastercard are accepted in France. The validation of your order by credit card is mandated to pay the price of the order with included taxes. With SSL you can securely transmit the card type (Carte Bleue, Visa, Eurocard, Mastercard), the credit card number, the expiry date, name of the card holder (the name on the credit card) and the cryptogram present at the back of the card.

2. Via Paypal

This service is available for order amount lower than 8000 €.

The validation of the order by PayPal is mandated to pay the price included taxes of the order.

By choosing PayPal as a payment method, you authorize Elysun to debit your account at any time to settle the balance of your order.

3. Via cheque

- You send a check, payable to Elysun SARL, to settle the amount included taxes of the order (including postage), on the back you write the order number and a proof of identity and / or mailing address and order details, and send it to: Elysun, 171 roses Alley 06370 Mouans Sartoux, FRANCE

 - This payment method is available if your order is registered and billed in the name of an individual for an amount less than € 1,000. For payment by check, our services reserve the right to request a payment by bank transfer.

 - For payment by postal order, you contact the post office to make the payment of your order. Upon receipt of the mandate, it will be treated by us, so you can monitor your order directly to your customer account. The processing of your order starts on receipt of payment only. If it has not reached within ten days, the order will be canceled.

4. By bank transfer

Simply choose this payment method on the payment form during the checkout process. The banking information to make the transfer are provided in the confirmation email of your order.

The order processing will start after reception of the transfer, if it failed within ten days, the order will be canceled.

Order analysis system (Fraud detection): 

The information related to your order are subject to automated processing of data and the FIA-NET SA is responsible of this system, This automated processing of data intended to define a level of analysis of a transaction and to fight against fraud credit card.

FIA-NET S.A. and the dealer from whom you purchase are the recipients of the data related to your order. The non-transmission of data related to your order prevents the execution and analysis of your transaction.

The occurrence of unpaid invoices due to fraudulent use of a credit card lead to the registration of the relevant details with your order associated with this outstanding within a payment incident file implemented by FIA-NET a statement or anomalies may also be subject to a specific treatment.

Order Processing Time

When the ordered item is in stock, the processing time of an order (validation, payment and preparation) before shipping is about 5 business days for orders placed before 13:00 and 6 days after.

In case of an exceptional events (natural disaster, epidemic, strike, lockout, etc.) delaying or prohibiting the delivery of goods, SARL Elysun is relieved of all responsibility. In all cases, delivery within the deadlines can intervene only if you update your obligations to the company SARL Elysun.

Any cancellation of order, whatever the motive, and accepted by Elysun gives right to repayment of amounts paid. No compensation relating to such cancellation may be requested.


A detailed invoice is sent to you in your package, and can be downloaded from your account. The indication of the amount of value added tax provides an opportunity for communities, companies and professionals to retrieve it.


1. Delivery Methods

Delivery is at the address specified by you when you checked out your order. It is performed by Portexport or Colissimo, Chronopost, UPS, according your choice and compatibility of the carrier with the order. It can only be made once the order is confirmed and payment is made.

The bank payment centers possibly involved having given their prior payment agreement.

We reserve the right to refuse delivery to certain public places where security of supply is not assured (hotels, schools, restaurants bars etc.). Indeed, it is impossible to guarantee the personal delivery of the parcel recipient in those places. In this case, the delivery may be made pending the post office of your choice.

2. delivery time

Once your order is shipped, the delivery time varies depending on the selected carrier and destination:

- 1 day for Chronopost and UPS shipments in France (Monday to Friday), except the Lot department (46) delivered in 48 hours by UPS. Expect 24-48 overtime for delivery in Corsica.

- 2 days for UPS shipments to Belgium.

- 2 to 4 days for Postexport monitoring or Colissimo internationnal shipments (Possible Saturday delivery).

- 3 to 4 days for nearby shipments Chronopost in overseas territories and for UPS shipments in the DOM (allow 3-4 additional days around for next to St Pierre and Miquelon).

- 10 days for Colissimo shipments to Belgium.

- About 2 to 4 weeks for shipments Colissimo in the DOM.

For a better quality of service, delivery of large packages (eg large photovoltaic modules) is done by a specialized carrier (UPS), the delivery time can vary between 24 and 48 hours depending on the department to deliver (72 hours about certain destinations: Corsica mountain areas ...). The transport does not include delivery to the remaining floors for approval to the driver.

The delivery can take place throughout the day, please make arrangements to be present to receive your order in the best conditions. The contact details of the carrier are specified on the confirmation email of your order ships.

3. Receipt of order

During the presentation of the package by the carrier, it must be present to enable delivery in the best possible conditions. The carriagedoes not include delivery to the remaining floors, it is up to the driver. When you receive the goods, you should immediately check the status of the package and its contents in the presence of the carrier. In case of an anomaly (damage, damaged package, broken product), you must specify the detailed delivery and confirm reservations in the three clear days by email or letter to the company SARL Elysun, or by letter to the carrier himself.

By signing the delivery note, you accept the products delivered in a good condition without reservations to reception, no claim for the damages suffered during transport will be accepted. It is your responsibility to carry out all checks and make all reservations detailed the arrival of equipment in order to exercise, if any, recourse against the carrier.

Late payment

If you are a professional : Pursuant to Article L. 441-6 of the Commercial Code, late payment penalties are due on the day following the settlement date on the invoice where the sums due are paid after this date. The rate of these penalties is equal to three times the legal interest rate. The acceptance of your order automatically results in case of late payment, the application managed a late fee billing administrative costs occasioned by the late recovery of the invoice.

If you are an individual : regulation after the scheduled payment date during the transaction may result in the billing of late penalties without any prior notice being required. The rate of these penalties is equal to three times the legal interest rate. The acceptance of your order automatically results in case of late payment, the application managed a late fee billing administrative costs occasioned by the late recovery of the invoice.

Whatever the nature and status of customers, in case of late payment, billing of late fees and administrative costs incurred do not exclude the possibility for the company Elysun to seek additional damages.

Right to retract

1. mode of exercise the right to retract

At the date of delivery of your order, if you are an individual, you have a period of 7 days to exercise your right to retract by returning the parcel to us in its complete original packaging within this period ( L121-20), and be fully refunded (including postage or carriage logistics costs), in the case of a full return of your order, off payment of administrative fees in three times by credit card.

sending goods costs by you via a carrier are your responsibility.

However, the products returned incomplete, damaged, worn, soiled with incomplete packaging, worn, soiled, damaged or different from the original packaging, are not included. The retraction period is not applicable to sales with immediate retraction of material.

To facilitate the management of return in the retraction period, you can first obtain a return number from us by contacting our After Sales. A letter is then sent to you explaining the checkout removal proceedings. This formality is not precedent on the reference period of the package within 7 days after delivery.

2. Restrictions on the right of retraction

Pursuant to Ordinance No. 2001-741 of 23 August 2001, the retraction period does not apply to:

- In custom mounted photovoltaic kits according to customer specifications.

Warranty and after-sales service

1. Scope of the warranty

All products sold on are guaranteed for two years.

Some manufacturers directly support the guarantee and should be contacted for yourself (contact information for the request of return is on our website).

Some products require to return the item to the manufacturer by the customer by putting the warranty card in the packaging of the products. The contractual guarantee offered by is under reference condition of this warranty card to the manufacturer within the time specified on it after receipt of the goods.

Any intervention by Elysun beyond the second year of warranty at its discretion. If Elysun manage the guarantee, beyond the second year, transport costs and intervention may be charged by having previously informed you of the exact amount and detail of this intervention.

Depending on the product and the date of purchase, the management of the repair is done either by SARL Elysun either directly by the manufacturer. This warranty does not cover damage resulting from accidents, misuse or assembly (bad electrical connection, for example), neglect or significant change in the appearance or operation of the equipment returned. Any material showing signs of shock or even slight overheating rendered void the warranty. These operations are the responsibility of the user and can cause security risks of goods and people. In the case of a possible return to the manufacturer for repair estimate of guaranteed off equipment, administrative and shipping costs may be charged for the return of material in case of refusal of the requested quote.

2. How to exercise the guarantee

Any return of goods, excluding the withdrawal period, requires our prior agreement.

The "Money Back Guarantee" includes a document to be returned duly completed to the back to put us in the package.

The return of goods is at your cost and risk. Products returned by carrier without physical or poorly protected protection can not benefit from the guarantee, as well as products damaged, worn or soiled. It is your responsibility to ensure the protection and ensure the products returned or during transport.

It is your responsibility to keep packaging and accessories supplied with the product and any labels on the product or its packaging, and are necessary to benefit from the warranty.

3. Particularities

Pursuant to Ordinance 2005-136 of 17 February 2005 and Article R211-4 of the Consumer Code, the provisions hereof may not deprive the consumer of the legal guarantee which requires the seller to guarantee against all consequences of latent defects of the thing sold or the service rendered. This clause is applicable only when full payment of the order.

SARL Elysun is not the producer of all products featured within the meaning of Law No 98-389 of 19 May 1998 concerning liability for defective products.

SARL Elysun ensure the warranty on any product returned promptly. However, if the repair requires the return of the product to the producer, it can not be held liable for any delays due to the producer. Moreover, the after sales service of the company SARL Elysun chooses the carrier responsible for delivering the goods to the customer.

When returning equipment wrongfully declared to be defective, we will send you a link on our site to validate the return costs at your expense. So thank you to check well before any return that your problem is not due to poor installation or configuration, or due to a hardware incompatibility. In the event that additional intervention is required (installation, additional tests, ...), a billing based on hourly 49,90 € TTC will be established proposal before surgery.

Ownership and responsibility

Elysun retains ownership of goods until full payment from you. The product property transfer occurs upon full payment. However, during the period between the delivery and transfer of ownership, the risk of loss, theft or destruction are your responsibility.

Failure to fulfill your payment obligations for any reason whatsoever, gives the company SARL Elysun the right to demand the immediate return of goods delivered at your expense and risk. You agree, in case of insolvency proceedings affecting your business, to actively participate in the establishment of an inventory of goods in inventory and which the company SARL Elysun claim ownership. Otherwise, SARL Elysun has the ability to to see the inventory by Usher at your expense. You may not resell, process or incorporate the goods delivered to the date of the judgment declaring the bankruptcy or liquidation of your company assets. SARL Elysun company may not allow you to resell, processing or incorporation of goods in case of late payment. To guarantee the payments not yet made and in particular the balance of your account in the writings of SARL Elysun, it is expressly stipulated that rights to goods delivered but unpaid are referred on identical goods from the LLC Elysun company stock your home, without the need to allocate payments on a specific sale or delivery. In case of claim, the installments paid shall be forfeited to the seller as compensation.

Confidentiality of bank data and transaction security

The site, represented by SARL Elysun, is committed to protecting your personal data and your privacy.

Elysun site owner and BNP Paribas for securing and insurance payments, are the recipients of personal data for the settlement of orders. BNP Paribas company is responsible for the automated processing of this data whose purpose is to define the level of analysis of a transaction and to fight against bank fraud.

The non-transmission of these data prevents the execution and analysis of your transaction.

The occurrence of unpaid invoices on the grounds of fraudulent use of a credit card registration in a payment incident file, contact information related to the order to this payment. A statement or anomalies may also be subject to a specific treatment.

Moreover, to satisfy the tax and legal requirements, a copy paper and computer of each invoice will be kept 10 years by SARL Elysun.

According to the law "Informatique et Liberté" of 6 January 1978, at any time, a right of opposition, access and rectification of all of your personal data.


Contractual information is presented in French and products offered for sale comply with French regulations. If necessary, it is you, as a foreign customer to check with local authorities the possibilities to use the product that you plan to order. SARL Elysun not be engaged in case of non-compliance of a foreign country.

For professional customers, all disputes relating to the formation, implementation and termination of contractual obligations between the parties can not lead to a settlement are subject to the jurisdiction of the Commercial Court of Antibes, France in whose jurisdiction the headquarters of the company SARL Elysun.